Minor Hotels Finished a 106-Property Cloud PMS Migration. The AI Comes Next.

Minor Hotels has completed Oracle OPERA Cloud deployment across 106 of its hotels, resorts, and branded residences in 59 countries, part of a broader digital transformation spanning its roughly 640-property portfolio of brands including Anantara, Avani, and NH Collection. The rollout moves Minor off legacy on-premises systems onto a cloud-native PMS and adds Oracle OPERA Cloud Central for centralized reservations and distribution. Minor’s Chief Commercial Officer Ian Di Tullio framed the goal as “a connected commercial ecosystem that unifies our brands, our data and every guest interaction,” while VP Thiru Tholtan credited the Oracle Hospitality Integration Platform with giving Minor the flexibility to build its own tools, including custom paperless check-in. The announcement references AI-driven personalization as part of the forward roadmap without detailing specific features live today — the near-term story here is infrastructure consolidation, not an AI product launch.

That sequencing — cloud migration first, AI second — matches how other operators describe the same journey. A Hospitality Net roundtable with Celtic Collection captures the independent hotel group’s own account of digital transformation, with Head of Systems and Support Declan Bloomer describing the process as identifying “the right people and right technology” before layering anything more advanced on top; the roundtable frames cloud migration as a sequencing and vendor-selection problem before it’s a feature question.

Infor’s David Poprawka adds the strategic stakes for why the infrastructure layer matters this much: he argues hotels will increasingly build their own AI on top of a connectivity and orchestration layer sitting above PMS, POS, and RMS — and names Google and Anthropic, not traditional hospitality vendors, as the real competitive threat. A migration like Minor’s is the prerequisite for that bet either way: whichever orchestration layer a hotel group eventually builds or buys, it has to sit on a modern, API-accessible PMS foundation first. For a 640-property portfolio, getting the plumbing right at this scale is the harder, less visible half of the AI story.